After that the install fairly went smooth. Whent to advanced BIOS and I think I disabled quick boot and quiet boot. I did research and someone online said I should disable the bios so it reads the usb first. So I tried to figure it out alone, Initially when I put the windows 10 USB in, the computer would do the same thing show the logo then go to the windows boot manger error. I called Microsoft again and explained everything, asked if she could walk me thru what I needed to do she said 'its not that difficult sir' then just hung up on me. So I decided just to go buy windows 10 and install it, might as well update if I messed up the hard drive or something by losing power during the factory reset. I contacted Microsoft and emachine who gave me no help. Noted: Do not power off or restart system during BIOS updates process. For example: Choose E7B50IMS.150 Select Yes to start the BIOS update process. For Example: Choose file version 7B50v15 Click on the BIOS file and press Enter key. a recent hardware or software might be the cause' The then give instructions to insert the windows installation disk and if I don't have the disk, contact the manufacturer. Select the USB flash drive you have created and choose the BIOS file.